Request a return or cancellation online
Request a return or cancellation
Sign in with the email address used for your order and the verification code sent to that address. Open the order, select the items and choose the available return or cancellation action. Cancellation requests concern items that have not shipped; return requests concern shipped items.
After you submit a request, an email confirms its receipt. We manage the request in Shopify; submitting it does not automatically cancel the order or issue a refund. For an approved return, we coordinate the return shipping label with BigBox-Fulfilment (IID).
The statutory withdrawal period is normally 14 days from receipt of the goods, as explained below. You may also notify us by email or post. A reason or advance approval is not required for a valid statutory withdrawal; the online request process does not restrict these rights. Business buyers' rights follow the agreed business terms and applicable law.
Contact for returns and complaints: Imagine It Delivered, sales@imagineitdelivered.de, telephone +49 174 7545472.
Withdrawal from a consumer purchase
To withdraw without alleging a defect, follow the withdrawal instructions. You may use the model form or another unequivocal statement. No reason, return authorisation or prior approval is required. Simply returning goods without a statement does not itself communicate an unequivocal withdrawal.
Return shipping paid by us
For non-defective goods returned unused, Imagine It Delivered covers the direct return shipping costs to BigBox-Fulfilment (IID), provided you notify us of your withdrawal within the applicable statutory withdrawal period. This is normally fourteen days from receipt of the goods, as explained in the withdrawal instructions. The goods must then be sent back within fourteen days of your withdrawal notice.
Please contact sales@imagineitdelivered.de to coordinate return shipping. BigBox-Fulfilment (IID) will send you the return shipping label. A withdrawal notice sent within the applicable period is sufficient; our prior approval is not required. The unused-condition requirement concerns this return-shipping offer and does not create a blanket restriction of your statutory withdrawal right. Necessary inspection of the goods, rights concerning defects and applicable statutory exceptions remain unaffected.
Legal guarantee
Consumers have statutory rights against the seller for defective goods. The notice below explains the EU minimum protection; stronger mandatory rights remain unaffected. This does not promise a two-year shelf life for a consumable. A separate manufacturer's commercial guarantee applies only where expressly offered for the product.
Defective, incorrect or damaged goods
Tell us what happened and, where available, provide an order reference, product name and purchase date. Photos can help but are not a general condition for preserving statutory claims. Depending on the legal requirements, remedies include repair or replacement and, where appropriate, price reduction or termination of the contract.
For a justified statutory claim concerning defective goods, an incorrect item or transit damage for which we are legally responsible, we cover the necessary return transport costs of the statutory remedy. Contact sales@imagineitdelivered.de so that suitable return shipping can be arranged. Prior approval, unused condition or intact original packaging is not imposed as a general condition for statutory defect rights. Use alone does not exclude a claim; whether a defect is covered is determined by the statutory rules.
Please document visible transit damage where possible. A failure to report it immediately to the carrier does not automatically remove consumer rights. A hygiene-related withdrawal exception does not remove rights concerning defective goods.
Sending goods back
Pack goods securely and retain evidence of dispatch. Include a reference to help identify the purchase if available. Undamaged original packaging, an original invoice or a specific return form is not a blanket requirement for statutory rights.
Return address for goods:
BigBox-Fulfilment (IID)
Große Isel 9
89233 Neu-Ulm
Germany
Send your withdrawal statement or complaint to sales@imagineitdelivered.de or the seller's correspondence address stated in the legal notice. A withdrawal statement and the physical return of goods are separate steps.
Refunds and complaints
Withdrawal refunds and deadlines are explained in the withdrawal instructions. Defect remedies follow the applicable statutory rules. No additional voluntary exchange or extended return period is promised here. Individual goodwill arrangements do not reduce statutory rights. Send complaints to sales@imagineitdelivered.de.